Welcome to Connected Care, a healthcare technology platform owned and operated by Connected Care Sdn. Bhd. ("Connected Care", "Company", "we", "our", or "us").

The Get Quotation feature enables users to submit personal and medical information so that Connected Care can forward the request to participating hospitals, clinics, doctors, healthcare providers, and other authorized medical service providers for obtaining an estimated quotation for healthcare services.

By using this feature, you confirm that you have read, understood, and agree to these Terms & Conditions and Privacy Policy.

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1. Purpose of the Service

1.1 Connected Care is a technology platform that facilitates communication between patients and independent healthcare providers.

1.2 Connected Care does not provide medical diagnosis, treatment, emergency medical services, or medical advice through the Get Quotation feature.

1.3 Submission of a quotation request does not guarantee:

• A medical appointment.
• Acceptance by any healthcare provider.
• Availability of a doctor.
• A confirmed treatment plan.
• A confirmed quotation.
• A successful medical outcome.

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2. Information You Submit

You may voluntarily submit information including:

• Full Name
• Email Address
• Residential Address
• Phone Number
• Date of Birth
• Emergency Contact Information
• Medical History
• Existing Medical Conditions
• Allergies
• Current Medications
• Previous Surgeries
• Medical Reports
• X-rays
• CT Scans
• MRI Reports
• Blood Reports
• Prescriptions
• Laboratory Reports
• Healthcare Documents
• Type of Surgery or Treatment Required
• Preferred Healthcare Provider
• Room Preference
• Special Assistance Requests
• Additional Notes

You are solely responsible for ensuring that all information submitted is accurate, complete, and up to date.

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3. Consent to Share Information

By submitting your quotation request, you expressly authorize Connected Care to collect, process, store, and transmit your information to one or more participating hospitals, clinics, doctors, healthcare professionals, laboratories, medical coordinators, insurance partners (where applicable), and other authorized service providers for the purpose of obtaining quotations and coordinating healthcare services.

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4. Uploaded Documents

You confirm that:

• The uploaded documents belong to you or you are legally authorized to submit them.
• The documents are genuine and have not been fraudulently altered.
• The uploaded files do not contain malicious software or harmful content.

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5. Estimated Quotation

Any quotation received through Connected Care is only an estimate.

The final treatment cost may vary based on:

• Doctor consultation
• Clinical findings
• Additional investigations
• Treatment complexity
• Hospital policies
• Medical complications
• Exchange rates (where applicable)
• Taxes or government charges
• Additional procedures

Connected Care does not guarantee that the estimated quotation will match the final amount charged by the healthcare provider.

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6. Third-Party Healthcare Providers

Hospitals, clinics, doctors, laboratories, and healthcare professionals available through Connected Care are independent entities.

Connected Care does not own, manage, supervise, or control these healthcare providers.

Connected Care is not responsible for:

• Medical decisions
• Clinical advice
• Treatment quality
• Treatment outcomes
• Hospital services
• Waiting times
• Pricing decisions
• Availability of healthcare providers

Any treatment relationship exists solely between you and the healthcare provider.

7. User Responsibilities

You agree that you will not:

• Submit false information.
• Upload fraudulent medical records.
• Upload viruses or malicious software.
• Misuse the Connected Care platform.
• Impersonate another person.
• Violate applicable laws.

8. Limitation of Liability

Connected Care provides only a technology platform for exchanging healthcare information and obtaining quotations.

To the fullest extent permitted by applicable law, Connected Care Sdn. Bhd. shall not be liable for:

• Medical decisions made by healthcare providers.
• Accuracy of quotations.
• Delays in receiving quotations.
• Treatment outcomes.
• Hospital service quality.
• Technical interruptions.
• Internet failures.
• Cyberattacks.
• System downtime.
• Data loss resulting from events beyond the reasonable control of Connected Care.
• Any indirect, incidental, consequential, or special damages arising from your use of the Get Quotation feature.

9. Platform Availability

Connected Care may suspend, modify, or discontinue the Get Quotation feature at any time without prior notice for maintenance, upgrades, legal compliance, or operational reasons.

10. Changes to These Terms

Connected Care reserves the right to modify these Terms & Conditions and Privacy Policy at any time.

The latest version published on the platform shall apply.

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PRIVACY POLICY

11. Information We Collect

Connected Care may collect:

• Personal identification information
• Contact details
• Medical information
• Uploaded healthcare documents
• Device information
• Browser information
• IP address
• Date and time of access
• Activity logs
• Communication records

12. How We Use Your Information

Your information may be used to:

• Process quotation requests.
• Forward requests to healthcare providers.
• Contact you regarding your request.
• Improve Connected Care services.
• Provide customer support.
• Maintain platform security.
• Comply with legal obligations.
• Detect fraud or misuse.

13. Information Sharing

Connected Care may share your information with:

• Hospitals
• Clinics
• Doctors
• Medical specialists
• Laboratories
• Diagnostic centres
• Healthcare coordinators
• Insurance providers (where applicable)
• Government authorities where required by law
• Authorized technology or hosting providers supporting the platform

Information is shared only to the extent reasonably necessary for providing the requested quotation or operating the service.

14. Data Storage

Information submitted through Connected Care may be stored electronically on servers or cloud infrastructure operated by Connected Care or its authorized service providers.

Data may be stored in different countries depending on system architecture and service providers.

15. Data Security

Connected Care implements reasonable administrative, technical, and organizational measures designed to protect personal information.

However, you acknowledge that:

• No internet transmission is completely secure.
• No server or cloud infrastructure is immune from cyber threats.
• No security system can guarantee absolute protection.

By using this service, you acknowledge and accept these inherent risks.

16. Third-Party Responsibility

Once your information has been shared with a hospital, clinic, doctor, laboratory, or other independent healthcare provider for the purpose of your quotation request, the handling, storage, processing, and protection of that information by those parties is governed by their own privacy policies and applicable laws.

Connected Care is not responsible for the privacy practices, security measures, or actions of independent third-party healthcare providers.

17. Your Rights

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Withdraw your consent for future processing (where legally permissible).
• Request deletion of your information, subject to legal, regulatory, contractual, or operational retention requirements.

Such requests may affect Connected Care's ability to process or continue your quotation request.

18. Retention of Information

Connected Care may retain your information for as long as reasonably necessary to:

• Provide the requested services.
• Maintain business records.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Prevent fraud.
• Protect the integrity and security of the platform.

19. Governing Law

These Terms & Conditions and Privacy Policy shall be governed by the laws applicable to Connected Care Sdn. Bhd., unless mandatory local laws require otherwise.

20. Contact Us

For questions regarding these Terms & Conditions or Privacy Policy, please contact:

Connected Care Sdn. Bhd.

Email: [Insert Official Email Address]

Website: [Insert Website URL]

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User Declaration

By clicking "I Agree" and submitting my quotation request, I confirm that:

• I have read and understood these Terms & Conditions and Privacy Policy.
• I voluntarily provide my personal and medical information.
• I authorize Connected Care to collect, store, process, and share my information with relevant healthcare providers for the purpose of obtaining medical quotations.
• I understand that Connected Care acts only as a technology platform connecting patients with independent healthcare providers.
• I understand that any quotation received is an estimate only.
• I acknowledge that no online platform or electronic transmission can guarantee absolute security.
• I consent to Connected Care contacting me regarding my quotation request by phone, email, SMS, WhatsApp, or other electronic communication methods.
• I agree to these Terms & Conditions and Privacy Policy.